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CRM system

CRM for fitness clubs: the whole club in one window

Clients, memberships, schedule, cash desk, sales and your team — in one system, fully connected to the JustDoFit mobile app for your clients.

  • Works in the browser on desktop, tablet and phone
  • A network of clubs in one account
  • Multi-language support
  • 5 currencies: MDL, EUR, USD, RUB, BYN
JustDoFit CRM system on a laptop

Dashboard and analytics

Right after signing in, the admin sees what is happening in the club and what needs attention.

  • Counters for clients, trainers, managers and memberships that open the lists
  • New clients today and a weekly registrations chart
  • Client birthdays with a "congratulated" mark
  • Queues: store orders, freeze requests and client requests
  • Club statistics on clients, staff, memberships, classes and rooms for any period
  • Statistics export to Excel
Dashboard and analytics

Client base

Everything about a client is in one card — from memberships to purchases at the bar.

  • Search by name, phone, email and club card number
  • Add a client by phone or email — JustDoFit users are found automatically
  • Memberships, class visits, club entries and exits
  • The client's orders, balance and online payments
  • A list of clients without an active membership — to win back those who left
  • Contact confirmation, password reset and access blocking
  • Personal data erasure at the client's request
  • Client list export to Excel
Client base

Memberships and freezes

Set up memberships the way your club works — the system counts classes, visits and dates for you.

  • Validity: a day, week, month, year, a custom number of days or unlimited
  • A limit on classes and club visits, or unlimited
  • Restrictions by class category, weekday and time — for example, morning memberships
  • Memberships valid in several clubs of your network
  • A trial class that a client can buy only once
  • Free and paid freeze options with limits on days and number of freezes
  • Freeze requests from the app: approve or decline with a reason
  • Sell at a discount, with change credited to the client's balance
  • Edit dates and counters, refund to the balance on cancellation
Memberships and freezes

Schedule and booking

Admins and trainers manage the schedule in the CRM, and clients book in the app.

  • Day, week and month views with filters by club, trainer and category
  • Personal, group and recurring classes by weekday
  • Waiting list: the client is notified when a spot frees up
  • Private groups with a booking code and reserved spots
  • Open access for membership holders without booking
  • Cancellation window: a timely cancellation returns the class to the membership or balance
  • Book now, pay later, with a limit per client
  • Automatic start and finish of classes
  • Mark visits, no-shows and cancellations, with trainer and client comments
  • List of bookings for a period with Excel export
Schedule and booking

Front desk and visits

The front desk panel opens in one click from any CRM section.

  • Find a client by name, phone or email
  • Scanning a club card opens the client card automatically (with a connected reader)
  • Check-in and check-out for the club and open-access rooms
  • Active memberships with remaining classes and the client's classes today
  • Confirm a visit in one tap
  • Presence history: when the client came and who checked them in
Front desk and visits

Room rental

Rent out your rooms and plan their occupancy together with the class schedule.

  • A room calendar that shows bookings and classes together
  • Client bookings, internal use and reserves
  • Rental packages with duration and price
  • Repeated weekly bookings
  • Availability check: the system warns about overlaps
  • Payment from balance, in cash, by card or online; cancel with or without a refund
  • Room booking by clients in the app — enabled in the club settings
  • Statistics: occupancy hours, sales, refunds and net revenue
Room rental

Leads and client inbox

Reply to Instagram, Facebook and WhatsApp messages right in the CRM and guide prospects from the first message to buying a membership.

  • Instagram Direct, Facebook Messenger and WhatsApp Business in one window
  • Assign conversations to staff, with delivery and read statuses
  • WhatsApp templates and 24-hour reply window tracking
  • Link a chat to a client: memberships and recent visits next to the conversation
  • Create a lead right from a conversation
  • Kanban board and lead table with your own pipeline stages
  • Interaction history: calls, meetings, emails, messages and notes
  • Tasks with an assignee, due date and reminders
  • CRM dashboard: new leads, open deals, win rate and overdue tasks
  • Team leaderboard and comparison with the previous period
Leads and client inbox

Notifications and marketing

Keep clients up to date on news, promotions and schedule changes.

  • Push campaigns for clients of selected clubs or individual users
  • Automatic notifications by Push, Email and SMS — once or on a schedule
  • Audience: everyone, clients, trainers, managers or selected people
  • SMS via SMS.md with your club's sender name
  • Promotions and news in the app that open a product, class or link
  • Helpful tips for clients in the app
  • Staff notifications in the CRM and pop-up task reminders
Notifications and marketing

Finance and cash desk

Every sale, top-up, refund and expense goes to the cash desk automatically.

  • Cash desk for any period: totals for cash, card, online payments, refunds and expenses
  • Filters by operation type, payment method and sales source
  • Expenses by category with files, plus counterparties
  • Client balances: top-up, withdrawal, history and blocking
  • Refunds of memberships, orders and bookings to the client's balance
  • Online payments log with receipts
  • Cash desk export to Excel
More about online payments
Finance and cash desk

Store, bar and warehouse

Sell sports nutrition, drinks and club merchandise at the front desk and in the app.

  • Store and bar with a catalogue, brands and categories
  • Sell to a club client or a guest: in cash, by card or from the balance
  • Orders from the app with statuses from checkout to pickup
  • Stock replenishments from suppliers with the purchase price
  • Low-stock alerts
  • Ingredients and nutrition facts for bar products
  • Sales statistics by product and seller with Excel export
Store, bar and warehouse

Staff, access and payroll

Each employee sees only what they need for work, and salaries follow your rules.

  • Roles: admin, manager and trainer
  • Permissions for 7 sections: clubs, users, schedule, rooms, cash desk, sales and CRM
  • Access levels: blocked, read, edit, delete
  • Invite an employee in 3 steps
  • Trainer profile with biography, education and specialisations
  • Trainer statistics: classes held and client attendance
  • Manager pay plans: base salary, pay per shift or hour, percentage of sales
  • Trainer pay per class, per client or as a percentage of the class value
  • Salary calculation for a period with Excel export
Staff, access and payroll

Club network

Manage all your branches from one CRM with shared or separate settings.

  • Switch between clubs in one click
  • Memberships, leads and messaging channels — for one club or the whole network
  • Club profile: address on the map, contacts, photos, video and time zone
  • Club opening hours with breaks
  • Control what clients see in the app
  • Statistics for each club and the company as a whole

A CRM for the whole team

Each role gets its own tools and access level

  • Owner and admin

    • The full picture across all clubs
    • Cash desk, expenses and payroll
    • Statistics and Excel reports
    • Staff access permissions
    • Messaging channels and integrations
  • Manager and front desk

    • Selling memberships and products
    • Booking clients and marking visits
    • Club card scanning
    • Freeze requests and orders
    • Leads and client conversations
  • Trainer

    • Their own class schedule
    • Lists of booked clients
    • Attendance marking and comments
    • Statistics of their classes
    • Push notifications to clients

Reports and data security

Club data is always at hand, and only the people who need it can access it.

  • Excel exports: clients and staff, bookings, memberships, cash desk, payroll, store and bar sales
  • Access permissions for every section and every employee
  • Client contacts are stored encrypted
  • Personal data erasure at the client's request, keeping the club's history
  • Sign-in with a password or an email code

How to get started

  1. 1

    Send a request

    Tell us about your club — we will show you the CRM and answer your questions.

  2. 2

    We set up the system

    We create your company and clubs and help you configure memberships, the schedule and staff access.

  3. 3

    Start working

    Invite your team to the CRM, and clients download the JustDoFit app and start booking.

Frequently asked questions

Do I need to install any software?

No. The CRM works in the browser on desktop, tablet and phone. Club clients use the JustDoFit mobile app for iOS and Android.

Can I try the CRM for free?

Yes. Access to all CRM and mobile app features is free for 1 month.

How much does the CRM cost?

10€ per employee or 99€ per club per month — choose the option that suits you. Details on the Prices page.

Is the CRM suitable for a network of clubs?

Yes. All of the company's clubs work in one account: you can sell memberships valid in several clubs and see statistics for each branch.

How do I restrict staff access?

For each employee you can choose a role and an access level for every section: clubs, users, schedule, rooms, cash desk, sales and CRM.

Can I move my data from another system?

Yes. We transfer clients, memberships and history from your current system. Migration starts at 100€, see additional services.

Does the CRM work with club cards and turnstiles?

Yes. The club card number is stored in the client card, and when a card is scanned at the front desk the CRM opens the client's details right away. Connecting card readers, electronic locks and turnstiles is an additional service.

Which languages does the CRM support?

The CRM supports multiple interface languages, and descriptions of memberships, promotions and news can be filled in for each language.

Get the CRM

Send a request — we will contact you, show you the CRM and help you set it up for your club.

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