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Privacy policy

Last updated: September 28, 2026

1. Introduction

The company JustDoFit (referred to as 'we', 'our' or 'Company') respects your privacy and strives to protect your personal data. This Privacy Policy explains how we collect, use, process and protect your personal data when you use our web site, mobile app and fitness club management system.

Please read this Privacy Policy carefully to understand our policies and practices regarding your personal data.

2. What personal data we collect

We collect, use, store and transfer different types of personal data about you, which we have grouped as follows:

  • Identification data: name, surname, username or similar identifier, date of birth, sex.
  • Contact data: email address, phone number, postal address.
  • Financial data: information about payments and transactions for the processing of payments for services.
  • Technical data: IP address, login data, browser type and version, location, operating system and other technologies used to access our web site or app.
  • Profile data: username and password, your interests, preferences, feedback.
  • Usage data: information about how you use our web site, app and services.
  • Fitness data: information about trainings, visits, subscriptions, physical parameters, objectives and achievements.

3. How we collect your personal data

We use various methods to collect personal data from you and about you, including through:

  • Direct interactions: data you provide when you register on our web site, in the mobile app, when you create an account, fill in forms or when you communicate with us.
  • Automated technologies: during your interactions with our web site or app, we can automatically collect technical data about your equipment, actions and navigation models.
  • Third parties: we can receive personal data about you from various third parties, such as analysis partners, payment service providers and advertising partners.

4. How we use your personal data

We will use your personal data only when this is permitted by law. Most commonly, we will use your personal data in the following circumstances:

  • For the provision and administration of our services.
  • For the processing of payments for services.
  • For the management of your relationships with us.
  • For the improvement of our web site, app and user experience.
  • For the provision of customized training programs and recommendations.
  • For the sending of notifications about programs, changes and events.
  • For marketing purposes (with your consent).

5. Transfer of data

We can transfer your personal data to the following parties:

  • Service providers who provide IT and system administration.
  • Professional consultants, including lawyers, banks, auditors and insurance companies.
  • Tax and regulatory authorities that require reporting of processing activities in certain circumstances.
  • Payment service providers for the processing of your payments.

We request all third parties to respect the security of your personal data and to process them in accordance with the law.

6. Data security

We have implemented appropriate security measures to prevent accidental loss, unauthorized access, use, modification or disclosure of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who need to know in order to fulfill their obligations.

7. Data storage

We will store your personal data only for as long as is necessary for the purposes for which we collected it, including the fulfillment of any legal, accounting or reporting requirements.

8. Your rights

In accordance with the data protection laws, you have certain rights in relation to your personal data, including:

  • The right to request access to your personal data.
  • The right to request the correction of your personal data.
  • The right to request the deletion of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request the restriction of the processing of your personal data.
  • The right to portability of data.
  • The right to withdraw your consent.

9. Data regions and hosting

JustDoFit is available in two infrastructure regions: EU (Europe) and CIS (Commonwealth of Independent States). When you register or use the platform, you select a region. Your personal data is stored and processed in the region you selected, separately from data of users in the other region.

The categories of personal data we process are the same in all regions (as described in section 2). Your regional choice affects where data is hosted, not which types of data we collect. Hosting providers act as infrastructure providers for the selected region and process data under their applicable terms and data-protection arrangements.

Data for a given account remains in the chosen region; we do not mix EU and CIS user databases. Applicable local data-protection rules may also apply depending on the selected region and your location. The security measures described in section 6 apply in both regions. If you have questions about region selection or data location, please use the contact details in section 12.

EU (Europe)

In the EU region, the platform uses servers from OVHcloud located in Europe. Processing on these servers is arranged in accordance with applicable GDPR requirements for that hosting.

CIS (Commonwealth of Independent States)

In the CIS region, the platform uses servers from «Интернет Хостинг Центр» (IHC) located in Russia. The infrastructure is operated to modern hosting standards, including Tier III–level data-center facilities.

10. Meta integrations (Facebook Messenger, Instagram, WhatsApp)

Clubs using JustDoFit may choose to connect a Facebook Page, an Instagram professional account or a WhatsApp Business number to the CRM through the official APIs of Meta Platforms. When such an integration is connected and in use, we receive and process the following data:

  • Connected account data: the name, ID and picture of the Facebook Page, Instagram account or WhatsApp Business number, and the access tokens issued by Meta.
  • Contact data: the name, profile picture and platform user ID (for WhatsApp, the phone number) of people who message the club.
  • Conversation content: message text, attachments (images, video, audio, files), sending time, delivery and read statuses.

This data is used only to show conversations to club staff in the CRM Inbox, to reply to customers on behalf of the club and to link conversations to customer profiles. We do not sell this data, do not use it for advertising and do not share it with third parties except as described in section 5.

Access tokens are stored encrypted. Conversations are stored in the region selected by the club (see section 9) and are available only to club staff with the appropriate permissions.

For the personal data of its customers, the club acts as the controller and JustDoFit processes the data on the club’s behalf. Data received through Meta platforms is processed in accordance with the Meta Platform Terms.

11. Data deletion

You can request deletion of your personal data, including data received through Facebook, Instagram and WhatsApp, in any of the following ways:

  • Disconnecting a channel: the club can disconnect a channel at any time in the CRM “Channels” section. After that we stop receiving new messages and delete the access tokens.
  • Through Facebook: open “Settings & privacy” → “Settings” → “Business integrations” (or “Apps and websites”), select JustDoFit and remove it. Meta will send us a data deletion request and you will receive a confirmation code to track its status.
  • By email: write to support@justdofit.md with the subject “Data deletion” and specify the Page, account or phone number the request relates to.

We process deletion requests within 30 days. Data we are required to keep by law (for example, accounting records) is deleted after the mandatory retention period expires.

12. Cookies

On the JustDoFit landing page we may use Google Analytics cookies (including via Firebase Analytics) to understand how visitors use the site. These cookies are optional and are loaded only after you consent via the cookie banner. You can accept or decline analytics and change your choice at any time via “Cookie settings” in the site footer. We also store your language preference in the browser’s local storage (localStorage) — this is needed for the language switcher and does not require analytics consent.

13. Changes to the privacy policy

We may update our Privacy Policy from time to time. We will notify you about any changes by posting the new Privacy Policy on this page and updating the "last update" date at the top.

14. Contact information

If you have questions about this Privacy Policy or how we process your personal data, please contact us:

Email: support@justdofit.md

Phone: +373 60 66 60 29